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Flight Delay / Cancellation

Know your rights and steps when your flight is delayed or cancelled.

When Your Flight Is Delayed

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Check the airline app and airport displays for updated info
Ask the gate agent for the reason and expected new departure time
Know your rights for delays over 2-3 hours
In the EU (EC 261/2004): 2+ hrs delay entitles you to meals and refreshments. 3+ hrs may qualify for compensation of €250-€600. In the US: no federal law mandates compensation for delays, but airlines often offer vouchers.
Keep all boarding passes and delay documentation

When Your Flight Is Cancelled

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Go to the airline service desk immediately
Also call the airline's phone line while waiting in queue — sometimes phone agents can rebook faster.
Request rebooking on the next available flight
Ask for meal and hotel vouchers if overnight delay
Request written confirmation of the cancellation and reason
File for compensation within the deadlineEU Air Passenger Rights →